The steps below will show you how to perform a conference call by joining another person into your current phone call using a Grandstream GRP2615 phone. A conference call, also known as “3-Way” call can be accomplished by following the below steps. Please note that you can only add 1...
GRP2615 – Accessing Voicemail – How to Guide
The steps below will show you how to access your voicemail using a Grandstream GRP2615 phone. Accessing voicemail on a GRP2615 phone can easily be achieved by following the steps below. By default, if you are accessing your voicemail for the 1st time. Your voicemail password is set to the same...
How do I change my password to my CoreNexa/Telecubed softphone account?
In order to change your password, you can either call our support line or We can change the password for you to which ever you like or we can simply generate a password link for you.
How do I activate call recording?
Call recording for TeleCubed requires an Advance Seat. If you are interested in call recording, please consult your account manager. PLEASE NOTE THAT IT IS YOUR RESPONSIBILITY TO NOTIFY YOUR CALL PARTY THAT YOU ARE RECORDING THE CALLS FOR COMPLIANCY WITHIN YOUR STATE LAWS. TELECUBED DOES NOT NOTIFY CALL PARTY...
Star Codes & Features
*8 + ExtensionDirected Call PickupThis feature must be enabled by Telecubed via a support ticket. Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot...
How to set QOS for softphones
Softphones for VOIP is a bit tricky. Unlike traditional VOIP IP Phones where you can easily set a different VLAN and perform QOS on the firewall/Edge device they are running natively on a computer itself. With that said, the firewall is unable to tag voice traffic coming from a computer...
How do I change my password on my account?
By default, the login to your account will be setup with the password of Welcome1. You can follow the steps below to change the default password.Log into https://voip.telecubed.comOnce logged in, click on your name on the left hand side.Then navigate to settings.In the middle page, you will see a section...
T31P – Accessing Voicemail – How to Guide
Accessing voicemail on a T31P phone can easily be achieved by following the steps below. By default, if you are accessing your voicemail for the 1st time. Your voicemail password is set to the same number that your extension is. You MUST change your password to something different besides your...
Telecubed Servers and QOS
This article pertains only to IT Professionals that manages network infrastructure as it gives best practices to be performed for best voice experience.QOS (Quality of Service):If you have not yet set QOS in your network, please refer to your specific firewall vendor on how to set QOS within your firewall.The...
How do I download the desktop app for my computer?
You can download the CoreNexa desktop app by following the directions below.Log into https://voip.telecubed.com/serviceOnce logged in, hover to the left hand side.Click on Apps.Select "Desktop Download"The desktop application will install on Windows computers and Mac computers. https://youtu.be/zyKPF6_GhRc