This article pertains only to IT Professionals that manages network infrastructure as it gives best practices to be performed for best voice experience.QOS (Quality of Service):If you have not yet set QOS in your network, please refer to your specific firewall vendor on how to set QOS within your firewall.The...
How do I download the desktop app for my computer?
You can download the CoreNexa desktop app by following the directions below.Log into https://voip.telecubed.com/serviceOnce logged in, hover to the left hand side.Click on Apps.Select "Desktop Download"The desktop application will install on Windows computers and Mac computers. https://youtu.be/zyKPF6_GhRc
How do I get the Mobile App for my phone?
The mobile app can be downloaded by going to either the Google Play store for Android based phones or the Apple store for iPhones. The name of the mobile app is called CoreNexa and you want to look for the icon that looks exactly as shown below.The direct links to...
What is my password to login to my account on the SoftPhone?
If you are using a SoftPhone with your extension on your computer or via your mobile phone. You are created an account to login. This account is always created with the following rules.Username: This will always be your email addressPassword: Welcome1 or Welcome1!Unless you have changed your password to something...
How do I set my own calling rules?
You can set your own calling rules by following the directions below. Doing so will allow you to make your callers ring your own personal cell phone, other extensions and even loop your calls until you or someone picks up.Please becareful with this setting as incorrectly setting this can lead...
Why do I have multiple voicemail greetings?
Each extension comes with 2 voicemail greetings and 1 Name announcement greeting. You must record a greeting for both as well as state your name for the Name Announcement greeting.The differences are below:Unavailable Greeting - This is the greeting that is played to callers when your phone rings and you...
What is my password for voicemail?
By default, all voicemail box's are always set to a default password of your extension. For example, if your extension is 102. Your password will also be 102.The 1st time accessing your voicemail, you will be prompted to change your password and setup your options. You must change your password...
T31P – Phone Overview – Interface Guide
https://youtu.be/TGk6QXa6eL4
T54W – Phone Overview – Interface Guide
https://youtu.be/TZlTImulzdk
T57W – Phone Overview – Interface Guide
The following video describes each button and its functionality for the Yealink T57W phone.https://youtu.be/fOkS7Wu3Dz0