Mobile App – Conference Call – How to Guide

The steps below will show you how to perform a conference call by joining another person into your current phone call using the CoreNexa app on your mobile phone.

A conference call, also known as “3-Way” call can be accomplished by following the below steps.  Please note that you can only add 1 additional caller to an existing phone call session PER PHONE.

1. With your current phone call in session, select the “Add Call” button from the mobile app screen.  Doing so will automatically place the caller on hold.
2. Now you must dial the number you wish to add to your existing call by dialing the extension and then selecting “Add Call”.
3. Wait for the person to pick up.  Once the call is picked up, select the “MERGE” button once more to merge all calls.

The video below will demonstrate how to perform the attended transfer.