The mobile app can be downloaded by going to either the Google Play store for Android based phones or the Apple store for iPhones. The name of the mobile app is called CoreNexa and you want to look for the icon that looks exactly as shown below.The direct links to...
What is my password to login to my account on the SoftPhone?
If you are using a SoftPhone with your extension on your computer or via your mobile phone. You are created an account to login. This account is always created with the following rules.Username: This will always be your email addressPassword: Welcome1 or Welcome1!Unless you have changed your password to something...
How do I set my own calling rules?
You can set your own calling rules by following the directions below. Doing so will allow you to make your callers ring your own personal cell phone, other extensions and even loop your calls until you or someone picks up.Please becareful with this setting as incorrectly setting this can lead...
Why do I have multiple voicemail greetings?
Each extension comes with 2 voicemail greetings and 1 Name announcement greeting. You must record a greeting for both as well as state your name for the Name Announcement greeting.The differences are below:Unavailable Greeting - This is the greeting that is played to callers when your phone rings and you...
What is my password for voicemail?
By default, all voicemail box's are always set to a default password of your extension. For example, if your extension is 102. Your password will also be 102.The 1st time accessing your voicemail, you will be prompted to change your password and setup your options. You must change your password...
T31P – Phone Overview – Interface Guide
https://youtu.be/TGk6QXa6eL4
T54W – Phone Overview – Interface Guide
https://youtu.be/TZlTImulzdk
T57W – Phone Overview – Interface Guide
The following video describes each button and its functionality for the Yealink T57W phone.https://youtu.be/fOkS7Wu3Dz0
Desktop App – Blind Transfer – How to Guide
The steps below will show you how to perform an attended “courtesy” transfer using the CoreNexa app on your desktop computer.The following steps will show you how to perform a attended transfer also known as courtesy transfer. This method of transfer is recommended use for most phone calls as it...
Desktop App – Conference Call – How to Guide
The steps below will show you how to perform a conference call by joining another person into your current phone call using the CoreNexa app on your desktop computer.A conference call, also known as “3-Way” call can be accomplished by following the below steps. Please note that you can only...