How do I activate call recording?

Call recording for TeleCubed requires an Advance Seat. If you are interested in call recording, please consult your account manager.

PLEASE NOTE THAT IT IS YOUR RESPONSIBILITY TO NOTIFY YOUR CALL PARTY THAT YOU ARE RECORDING THE CALLS FOR COMPLIANCY WITHIN YOUR STATE LAWS. TELECUBED DOES NOT NOTIFY CALL PARTY OF CALL RECORDING.

If you already have call recording enabled, there are 2 ways call recordings are done on the TeleCubed system.

1. The first option is “Always On”. In this option, we configure your call recording to always be on. So everytime you receive a call and make an outbound call, the system will automatically record all your calls.
2. The second option is “On Demand”. In this option, we configure your system to allow you to you manually activate the call recording. This can be done via softphone or physical phone.

In order to activate your “On Demand” call recording on your physical phone, please follow the steps below:

1. To enable call recording. While on the call, dial *9.
2. To disable call recording. While on the call, dial *9.

In order to activate your “On Demand” call recording on your softphone, please follow the steps below:

1. To enable call recording, While on the call, there will be a button on the top right hand side that indicates “Record Call”. Clicking that button will start the call recording. Please keep in mind that you will be prompted with an immediate message that tells you to notify your call party that you are recording the call.

To disable call recording on a softphone, please follow the steps below:

1. While on the call, simply locate the “red button” located on the upper right hand corner of your softphone. Click on the red button will deactivate the call recording.